Frequently asked questions

myTherapist is an online psychotherapy platform that allows you to find a certified and licensed therapist who suits your needs and easily start therapy online. Get immediate and effective support through direct contact with your therapist. To stay in touch anytime and from anywhere, myTherapist is available on your computer, smartphone, and tablet.

All of our therapists are licensed psychology professionals, carefully selected, and highly experienced in their respective fields. Meet our therapists.

If you feel like you need someone to talk to and help you achieve your goals, we are here to help. We have the largest network of certified therapists, and here you will find the right therapist for you. At myTherapist, you can do online psychotherapy from wherever you are without having to travel. myTherapist is the most effective way to achieve your goals, improve your daily life, and find inner joy.

Online sessions take place exclusively through our platform, via audio or video call, depending on your preference. Regardless of your choice, you can turn the video on or off at any time during your session.

The duration of online sessions is determined by the package you choose. The minimum duration of sessions is 45 minutes.

If you have booked an appointment and are unable to attend on the specified date and time, you can cancel it via the platform. Once you have canceled your appointment, you can reschedule it for the desired date and time.

Payment of your subscription is made by card (debit, credit, or prepaid). If you encounter a problem with one of your cards, the platform allows you to register more than one card to pay for your subscription. Our platform also accepts all cards from any country. Finally, we accept VISA, MasterCard, Maestro, American Express, Discover, Diners & China Union Pay.

All subscription packages are monthly. Therefore, your subscription is automatically renewed each month using the card you entered when you created your subscription, or another card you added later.

Here you can contact your therapist any day, any time, wherever you are. You can chat with your psychologist or schedule online sessions via video call or audio call at a time and date that suits you. In addition, all your conversations are secure and governed by confidentiality.

Payments on our platform are made by card and are completely secure. We work with Stripe to process online payments. All payment details are managed by Stripe and our platform does not store or process your card information. Stripe is an international digital payment platform that has established itself globally in recent years. Major business giants such as Google, Amazon, Uber, and Booking use the Stripe platform to process online payments. Stripe has the highest level of certification (PCI Service Provider level 1) and is licensed to process online payments worldwide.

If this is your first time trying online therapy and you want to give it a shot, there's the Therapy Starter package with 1 session. You can choose this package and if you are not satisfied, you can cancel your subscription. This way, you will have completed and paid for only 1 session.

If for any reason you wish to cancel your subscription, you can do so at any time by selecting the corresponding option provided on the platform.

Here you will find the most competitive prices. Our goal is to make psychotherapy accessible to as many people as possible! The price per session starts at €35 if you choose the 4-session package, and to make psychological support more affordable, we offer you an additional discount on your first purchase.

If for any reason you wish to change therapist, you can do so at any time, easily and quickly through our platform. No need to explain. No need to feel uncomfortable. Your therapy is your journey, and switching to a new therapist is easier than ever - with just one click.

myTherapist is for anyone seeking psychological support to improve their life and achieve their goals. myTherapist is NOT for people who need immediate psychiatric support. In serious psychiatric cases, such as suicidal tendencies, contact your psychiatrist, go to the nearest psychiatric clinic, call emergency, suicide or crisis lifeline of your Country.